Return policy

This Return Policy governs all purchases made through the CC Productions website. By completing a purchase, you acknowledge and agree to the terms outlined below.

1. All Sales Final

Unless otherwise required by applicable law, all sales are final. CC Productions does not offer refunds, returns, or exchanges for any purchases made through the website, including but not limited to:

  • Merchandise

  • Digital products or downloads

  • Fundraiser items

  • Contributions, donations, or support-based purchases

Funds collected are often used immediately to support creative development, production costs, operational expenses, and staff compensation, making refunds impractical once a transaction is completed.

2. Limited Exceptions

CC Productions may, at its sole discretion, consider a replacement (not a refund) in the following limited circumstances:

  • The item received is damaged or defective

  • The item received is incorrect

To request a replacement, customers must contact CC Productions within 7 days of delivery and provide:

  • Proof of purchase

  • A description of the issue

  • Photographic evidence, if applicable

Failure to report an issue within this timeframe waives any right to a replacement.

3. Digital Products

All digital products are provided on an “as is” and “as available” basis and are non-refundable once delivered, accessed, or downloaded, without exception.

4. Fundraisers and Support-Based Purchases

Purchases made in connection with a fundraiser or project support initiative are non-refundable. By participating, you acknowledge that your purchase helps fund creative projects and staff and does not constitute a traditional retail transaction.

5. Chargebacks and Payment Disputes

Unauthorized chargebacks or payment disputes may result in:

  • Immediate cancellation of access to purchased products or content

  • Suspension from future purchases

  • Additional administrative or recovery fees where permitted by law

Customers are encouraged to contact CC Productions directly to resolve any concerns prior to initiating a chargeback.

6. Limitation of Liability

To the fullest extent permitted by law, CC Productions shall not be liable for any indirect, incidental, or consequential damages arising from purchases made through the website.

7. Policy Modifications

CC Productions reserves the right to modify or update this Refund Policy at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

8. Contact Information

For questions regarding this Return Policy or an order issue, please contact CC Productions through the official website contact form.

Last Updated: 01/08/2026